About Us

Tyme Global specializes in high-quality, customized customer experience solutions.

About Tyme Global

Time Global is a New York-based family-owned business established in 2013 that cares deeply about quality of service. Rooted in the hospitality sector, today we provide remote customer service with cutting-edge technology to support a wide range of industries. Our clients include hotels, medical facilities, government agencies, and everything in between. Our team has grown 10x in the last several years as word of our stellar reputation continues to expand.

We earn the trust of our clients by providing customized, exceptional service that saves money and space, is quickly scalable, and removes the HR burden of managing changing staffing needs. Our top-tier native English-speaking and bilingual agents are trained to handle your inbound and outbound communications with professionalism and warmth.

Executive Leadership

Ryan

RYAN LEVIN
Chief Executive Officer

Over the last 20 years Ryan has built and successfully scaled a number of businesses with extensive experience in the intersection between hospitality and technology. Ryan has a proven record in partnership development and instilling scalable systems in his operating businesses. Despite Tyme Global’s humble family-owned roots, the team has grown to over 1200 personnel throughout the United States, Canada, and the world. Together with their 2 kids, Ryan and his wife Gili live in their adopted home of NYC.

David

DAVID CRISTESCU
Chief Strategy Officer

David and Ryan have been business partners for years. The two friends founded Tyme Global over 10 years ago after recognizing a significant opportunity in the market. David is a former Senior Vice President at the Sydney-based Macquarie Bank. In 2009 he relocated to New York in order to expand the bank’s US presence. David has vast experience in managing global teams and has been driving the company’s overarching strategy since its inception. David is married and is a dad to 3 kids.

Lori

LORI HENSCHEN
Chief Operating Officer

Lori earned her MBA from the Fisher College of Business at The Ohio State University, majoring in Leadership and Human Assets. Since 2006, Lori has been overseeing the recruitment, and management of thousands of staff across various industries. Lori prides herself on developing and implementing impactful training to staff members of differing skill levels and experience. After working for 4 years as the Tyme Global General Manager, Lori moved into the Chief Operating Officer role in 2017. Lori lives in South Florida with her husband and three children.

Jacob

JACOB ROBFOGEL
Chief Technology Officer

Jacob has over twenty-five years of experience across an array of different industries including education, government and hotel/hospitality for global organizations in the US, South East Asia and China. Jacob speaks Mandarin, Thai and Spanish fluently which contributed to his success as the former co-founder and Managing Director of Thai-Fi in 2003, specializing in providing wi-fi networks for hotels and serviced apartments in Thailand and SE Asia. Jacob has a deeply technical background in operations and development enabling him to design customized solutions to solve complex customer problems. Jacob has been leading the remote TGT tech team since 2018. He loves the flexibility of working from home as it allows him to work and be inspired from anywhere.

Tyme Global Staff

Jared

Jared Hoaldridge
VP Business Development

chelsea

Chelsea Levine
VP of Operations

Brandy

Brandy Rosa
VP of Operations

Eric

Eric Sherman
VP Business Development

Vaneshree

Vaneshree Nadasen
Sr. Operations Director
Projects

Sharifah

Sharifah Zanaruddin
Sr. Operations Director
Reservations

sheena

Sheena VanDeVanter
Marketing Director

Belinda

Belinda Huyser
QA Manager

Andrea

Andrea Penna-Curran
Operations Manager

mitch

Mitch Schnur
Operations Manager

Jessica

Jessica Schroyer
Operations Manager

Rebecca

Rebecca Schroyer
Operations Manager

heather

Heather Smith
Operations Manager

Matias

Matías Armendano
System Analyst

Lynne

Lynne Solomon
QA Analyst

Denise

Denise Torf
Accounting

Let’s get started

We hope you’ve enjoyed learning more about us. Now, how can we help you with your customer experience needs today?
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