The Tymes Blog

Happy Agents = Happy Customers

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One of the most important things to understand about running a successful business is that your employees are and will always be one of the most valuable assets you have. The more engaged they are with their workplace, the more productive they tend to be on average – and there is more than enough research to back that up.

According to one recent study, organizations with highly engaged (and thus happy) workers tend to be 17% more productive on average and are a full 21% more profitable.

As leaders in remote staffing solutions, Tyme Global is proud to report that our agents are overwhelmingly happy. Between the inherent benefits of working from home, flexible scheduling, excellent training, and management, all of this translates into the most important benefit of all: a better overall experience for both our clients and their customers.

The Power of Agent Engagement: Breaking Things Down

Tyme Global recently conducted an employee survey that confirmed what we’ve always suspected – happier agents universally translate into happier customers across the board.

A big part of this has to do with the benefits of working from home. At Tyme Global, agents have a flexibility that they are hard-pressed to find elsewhere. After a rigorous training program to make sure they’re ready for the environments they’ll be placed in, they can hit the ground running. Still, they have the freedom, the flexibility, and the support necessary to maintain the best possible work/life balance.

Indeed, this is a sentiment echoed by real Tyme Global agents as per the aforementioned survey. “‘Teamwork makes the dream work’ because our team is always trying to work together to help one another and problem solve when needed,” said Kimberly K. She continued: “I sometimes forget that I’ve never actually met any of my teammates in person because we have such a strong camaraderie. It is really a beautiful thing, and I am blessed to be a part of it.”

Another recent study indicated that 71% of top executives say that employee engagement is crucial to their company’s long-term success. The more engaged people are, the more connected they are with the work they’re being asked to do. They’re more willing to give their all to contribute to the greater good, which is always what you’re looking for in remote employees in particular. 

One agent, Justine W., indicated that an environment like the one cultivated by Tyme Global is ideal in more ways than one. She said that Tyme Global was “one of the best companies that I have worked for. The teamwork and dynamic is amazing.” When discussing certain changes that she feared she would have to adjust to with regard to team leaders and management, she indicated that she was pleasantly surprised by how seamless everything was. Those in leadership positions “are always willing to help in any shape or form. Whenever I need assistance, help is always a message away.”

Tyme Global: Your Partner in Customer Service Exceptionalism

At Tyme Global, we’re proud of the reputation we’ve earned over the years as an industry leader. We do more than just provide a call center. From handling outbound calls to texts, emails, ticket handling, booking, dispatching, reservations, and more, we free up your employees’ valuable time so that they can focus more on matters that truly need their attention.

If you’d like to find out more information about how happy agents translate into happy customers, or if you have any questions about how we can help you, please don’t hesitate to contact the team at Tyme Global today.

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