The Tymes Blog

What’s the Big Deal About ChatGPT?

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Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of our daily lives sounded like something out of science fiction. As of 2023, it has officially become science fact.

If you’ve been following the news recently, you’ve no doubt heard about ChatGPT – likely over and over again. But what it is, exactly? How does it have the potential to disrupt virtually every industry you can think of, with customer service being potentially at the top of that list? The answers to those questions require you to keep a few key things in mind.

The Power of AI: Breaking Things Down

Originally launched in late 2022, ChatGPT is perhaps the most widely discussed example of an AI-powered chatbot in existence right now.

Created by OpenAI ChatGPT is essentially a “virtual bot” that is powered by machine learning, natural language processing, and other subsets of artificial intelligence. Not only can it accurately answer the majority of the questions you may pose to it, but it can also assist with basic tasks like writing essays and even creating computer code from scratch.

The results have been so effective that students are already using ChatGPT to do their homework for them. It’s also been used to create everything from fiction essays and short stories to AI generated art.

On the one hand, ChatGPT by its nature is proof positive that artificial intelligence does what we’ve always been told it will one day be able to do. Not only can it automate a lot of those tasks that used to require human interaction, but it can do so with results that are just as good – if not better, in some situations – as humans themselves can accomplish.

We have still only tapped into a fraction of the full potential that a tool like ChatGPT has to offer.

Of course, that doesn’t mean there aren’t some clear disadvantages associated with this AI-powered revolution, too. As is true with all AI “chatbots” and tools, ChatGPT is only as good as the data that is used to train it. This has led to situations that not only introduce potential bias into what it can do but that increase its potential to create deceptive or even false content as well.

Once the bugs are ironed out, it’s clear what a boost this could be to things like customer service in particular. ChatGPT is more available than any human agent could ever be, can perform tasks far faster, and doesn’t need to be paid or take sick days. It produces consistent results that are often every bit as helpful as people want and need them to be. 

The Future of Customer Service is Already Here

At Tyme Global, we’ve always been big believers in the benefits of artificial intelligence – which is why we’ve spent so much time developing our Skye Virtual Agent. It has the potential to help organizations of all shapes, sizes, and industries. 

Through Skye, customers everywhere can get personalized, exceptional service in a way that also saves businesses both time and money. It’s easily scalable and helps to almost immediately remove the burden of managing ever-changing staffing needs from HR departments everywhere. Skye combines our decades of experience in hospitality with our proprietary software and the best in machine learning tools into a solution that benefits both businesses and consumers alike.

We’ve also found that many organizations have great success with a hybrid model. This allows them to take advantage of Skye’s zero wait time while having human agents on standby if needed.  This model can dramatically increase efficiency in customer service operations, freeing up the invaluable time of human agents to focus less on routine tasks and more on matters that need a personal touch or greater attention to detail. 

If you’d like to find out more information Skye and artificial intelligence in general, or if you’d just like to speak to someone about your own needs in a bit more detail, please contact the team at Tyme Global today.

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