SEAMLESSLY SCALE YOUR
E-COMMERCE WORKFORCE
FOR PEAK SEASONS
WHY CHOOSE
TYME GLOBAL?
Data Security
All our agents have more than ten years’ experience working from home. We have proven network access and a robust security infrastructure to ensure the protection of your sensitive customer data. We are fully compliant with all prevailing data protection legislation.
Total Transparency
Our comprehensive reporting tools provide full transparency and visibility at both individual agent and aggregated team levels, assuring you of every team member’s productivity levels.
Brand Ambassadors
Our teams are fully dedicated to the clients they serve and not shared across multiple clients. This way we ensure that your agents become immersed in the values of your brand, enabling them to become the strongest brand ambassadors.
Low Cost Solution
Our Service Delivery Model enables us to keep our prices competitive. Whether delivering front or back office services, you can be assured that your team is providing excellent value for a service that is second to none.
HANDLE SEASONAL
INFLUXES WITH EASE
As an e-commerce business, handling seasonal peaks like Black Friday can be challenging. Managing customer inquiries, processing orders, and ensuring smooth operations often requires additional staffing at short notice. Tyme Global BPO offers a seamless solution to help you scale your workforce as needed, ensuring your business thrives during high-demand periods without the hassle of long-term commitments.
Flexible Staffing for Peak Times
We specialize in providing temporary, on-demand staff to help you manage the spikes in activity. Whether it’s Black Friday, holiday seasons, or flash sales, Tyme Global BPO can quickly ramp up support to ensure your customers receive fast and efficient service.
Scale Up and Down as Needed
Our team is built for flexibility. We can grow with your needs during peak seasons and scale down after the rush, offering a cost-effective solution that avoids needing permanent hires. You only pay for the staff you need when you need them.
Expert E-commerce Support
Our agents are trained to handle the specific needs of e-commerce businesses, from customer service and order processing to returns management. Whether your business requires live chat support, email handling, or phone services, Tyme Global BPO has you covered.
24/7 Global Coverage
No matter where your customers are, our team works around the clock to provide support. We offer native speaker multilingual services to cater to your global audience, ensuring customer satisfaction at every touchpoint.
READY FOR
BLACK FRIDAY?
Tyme Global offers customized remote teams specifically designed for e-commerce companies during peak seasons. Our services ensure you can manage high customer demand with ease, providing seamless support across multiple communication channels, including voice, chat, and email. Whether handling order inquiries, resolving customer issues, or managing returns, our agents are fully trained and equipped to represent your brand professionally.
Don’t let seasonal demand catch you off guard. Partner with Tyme Global BPO for a scalable, flexible solution that ensures your customers get the support they need, even during the busiest time. With deep industry knowledge and experience, we deliver exceptional customer service, helping you maintain efficiency and customer satisfaction during your busiest times. Tyme Global ensures your e-commerce operations run smoothly, letting you focus on growth and success.
CURIOUS TO LEARN MORE?
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+1 (212) 796-1950