Inbound Call Solutions
Remote inbound call handling for commercial, e-commerce, and retail.
Service for Inbound Calls
Tyme Global agents are standing by 24/7 to take inbound communications for retail, e-commerce, or commercial companies.
With over a decade of customer service and sales experience, we provide low-cost, high-quality remote workforce labor. Our state-of-the-art technology, combined with management and QA best practices, offers the ideal package for you and your customers.
We handle all types of inbound calls from FAQs and customer service to reservations, appointment scheduling, sales inquiries, billing, and more. Our agents are trained to the highest customer service standards to meet your needs.
Inbound Communications
Omnichannel inbound solutions
- Orders
- Returns
- Scheduling
- Campaigns/Upselling
- Voice/Chat/SMS Text/Email
- PCI Compliance
- Live Agents and AI-Powered Agent Skye
We handle
- Recruitment
- Training
- Shift Scheduling
- QA and Monitoring
- Systems Integration
- Security
- Reporting
Quality Assurance
Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:
- answer time
- call transfer information
- breakdown per area code
- number of calls per day
- average call length
- number of calls per hour
- and more
Learn More
Call us today to learn more about Tyme Global can help at 212-796-1950. Click the button below to use our online contact form.