Service for Inbound Calls
Tyme Global agents are standing by 24/7 to take your inbound communications via voice, text, chat, or email.
With over a decade of customer service and sales experience, we provide low-cost, high-quality remote workforce labor. Our state-of-the-art technology, combined with management and QA best practices offers the ideal package for you and your customers.
Our team of native English-speaking and bilingual agents are available 24/7/365 for the schedule that works best for you. We also offer Skye, our AI-Powered virtual agents to work alone or in tandem with our live operators for a super cost-effective customer experience.
Inbound Communications
Omnichannel inbound solutions
- Orders
- Returns
- Scheduling
- Campaigns/Upselling
- Voice/Chat/SMS Text/Email
- PCI Compliance
- Live Agents and AI-Powered Agent Skye
We handle
- Recruitment
- Training
- Shift Scheduling
- QA and Monitoring
- Systems Integration
- Security
- Reporting
Quality Assurance
Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:
- answer time
- call transfer information
- breakdown per area code
- number of calls per day
- average call length
- number of calls per hour
- and more
Learn More
Call us today to learn more about Tyme Global can help at 212-796-1950. Click the button below to use our online contact form.