Outbound Communications

Outsource outbound calls for less with Tyme Global.

Service for Inbound Calls

Tyme Global agents are standing by 24/7 to take your inbound communications via voice, text, chat, or email.

With over a decade of customer service and sales experience, we provide low-cost, high-quality remote workforce labor. Our state-of-the-art technology, combined with management and QA best practices offers the ideal package for you and your customers.

Our team of native English-speaking and bilingual agents are available 24/7/365 for the schedule that works best for you. We also offer Skye, our AI-Powered virtual agents to work alone or in tandem with our live operators for a super cost-effective customer experience.

Inbound Communications

Omnichannel inbound solutions

  • Orders
  • Returns
  • Scheduling
  • Campaigns/Upselling
  • Voice/Chat/SMS Text/Email
  • PCI Compliance
  • Live Agents and AI-Powered Agent Skye

We handle

  • Recruitment
  • Training
  • Shift Scheduling
  • QA and Monitoring
  • Systems Integration
  • Security
  • Reporting

Quality Assurance

Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:

  • answer time
  • call transfer information
  • breakdown per area code
  • number of calls per day
  • average call length
  • number of calls per hour
  • and more

Learn More

Call us today to learn more about Tyme Global can help at 212-796-1950. Click the button below to use our online contact form.

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