Remote Patient Support

Tyme Global offers 24/7/365 inbound and outbound call support for your patient needs.

Building Trust Through Human Intelligence

Communication is a vital part of building your medical practice. Every interaction whether phone call, email, or online chat through a patient portal, is a representation of your brand. How each touch is handled the first time and every time is an important part of building trust and rapport with those under your care.

Tyme Global offers over a decade of experience connecting people to the information, services, and support they need. We provide native English-speaking and bilingual agents trained to the Forbes 5-Star service quality standards in customer service, phone etiquette, and sales.

Founded in the hospitality sector, we have since expanded to other fields including healthcare. We have supported US government and state agencies coordinating emergency measures such as scheduling Covid-19 vaccination appointments. Our agents are fully HIPAA compliant. We understand the need for confidentiality and empathy when interacting with your patients.

Our Solutions

Let us handle patient support, allowing you to focus on care.

  • Cut operating costs instantly
  • Avoid HR complications
  • On-demand flexible staffing solutions
  • Customized to your needs
  • Fully transparent analysis
  • Save on office space
  • 5-star service
  • 24 / 7 / 365
  • HIPAA complaint staff
  • Top security protocols
  • Desktop monitoring and compliance

Incoming Call Handling:

  • Overflow call handling
  • After-hours calls
  • Scheduling appointments
  • Outbound Call Handling
  • Appointment reminders
  • Vaccination notifications
  • Emergency notifications

Additional notification handling services:

  • Email inbox management
  • Chat
  • Ticketing
  • Data entry

Organizations we proudly serve

Learn More

Reach out today to learn more about how Tyme Global can serve you. Call us today at 212-796-1950 or click the button below to use our online form.

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