Outbound Calls

Let Tyme Global handle outgoing calls for your practice so you can spend more time on patient care.

Caring and Compassionate Outreach

Outgoing calls such as appointment reminders and emergency notifications are a necessary but time consuming part of any medical practice. Let Tyme Global’s trusted agents remove the burden by handling your outbound communications with the empathy and compassion your patients deserve.

Outbound Call Support

Tyme Global provides all your outbound communication needs through any channel or combination of channels including phone, email, text and patient portal.

We provide:

  • Appointment reminders
  • Vaccination notifications
  • Emergency notifications
  • Seamless integration with your systems
  • Omnichannel – phone, chat, email, or patient portal

Experience the Tyme Global difference

  • 5-Star service
  • Immediate cost savings
  • Tailored services
  • No HR complications
  • Expert monitoring & reporting
  • Scalable within 7 days
  • Native English-speaking and bilingual agents
  • Always on 24/7/365

Assurance of Quality

Our 20-person Quality Assurance team listens to thousands of inbound and outbound daily. They are responsible for providing feedback to team leads for each individual agent. We also conduct live QA every day.
QApeople
greenreport

Reporting

Tyme Global agents are HIPAA compliant and trained to the highest standards of service. We record all calls and operator screens which you may review upon request. Our managers and team leads constantly review agent performance. We provide customizable reports that include:

  • answer time
  • number of calls per day/hour
  • call transfer information
  • breakdown per area code
  • average call length
  • and more

Learn More

Reach out today to learn more about how Tyme Global can serve you. Call us today at 212-796-1950 or click the button below to use our online form.