In-House Reservations
Representatives are standing by 24/7 to assist your guests as seamlessly as if they were on site.
Save on Cost, Never on Service
We understand that you want your guests to always have the best experience. Whether picking up a phone, sending an email, or chatting online, the response time, tone, and quality are a reflection of your brand. With Tyme Global you never need to worry. We train our professional agents to the Forbes 5-star service level and educate them on your communication standards. Meanwhile, you save on staffing costs, space, and HR complications. You tell us what you need and when and we take care of the rest.
The Tyme Global Difference
The benefits of teaming up with Tyme Global:
- Forbes 5-Star service
- Cut operating costs instantly
- Avoid staffing complications
- Customized to your needs
- Transparent reporting
- Save on office space
- Always on 24/7/365
Quality Assurance
Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:
- answer time
- call transfer information
- breakdown per area code
- number of calls per day
- average call length
- number of calls per hour
- and more