Outbound Communications

Outsource retail, commercial, and e-commerce outbound calls with Tyme Global.

Let Tyme Global Do the Heavy Lifting

Our agents may be remote, but they are as connected to your brand as any on-site employee. We take the time to understand your business. We incorporate your brand voice and ethos into our training in order to best represent your company. Our top-tier specialists have extensive experience in lead qualification, appointment setting, data entry, tracking, and sales. 

Allowing a remote workforce to handle your outbound calls gives you the flexibility to scale up and down as needed without the overhead. We handle all the HR details of recruitment, hiring, training, and quality assurance. You just sit back and let the leads roll in.

Outbound Communications

Our high-quality outbound services include

  • Scheduling
  • Appointment reminders
  • Call-backs
  • Customer surveys
  • Lead generation and qualification
  • Sales
  • Promotion

With Tyme Global you get

  • Immediate cost and space savings
  • Tailored services
  • Expert monitoring & reporting
  • No HR complications
  • Scalable within 7 days
  • Native English-speaking and bilingual agents
  • Live agents and AI-powered Skye
  • Always on 24/7

Reporting and QA

Our team of experts not only provides for all your reporting needs but the analysis required to interpret the data. We record all calls and operator screens to constantly review agent performance. We provide customizable reports that include:

  • number of calls per day/hour
  • breakdown per area code
  • average call length
  • conversion rates
  • and more

Learn More

Call us today to learn more about Tyme Global can help at 212-796-1950. Click the button below to use our online contact form.

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