Skye Virtual Agent

AI-Powered virtual agent Skye answers and routes calls, SMS text messages, and emails.

Technology

Skye virtual agent uses a combination of cutting-edge products and proprietary technology developed in-house. Tyme Global leveraged our decade of experience in hospitality in Skye’s development, bringing to bear machine learning expertise and a deep understanding of what makes a great user experience.

How it Works

Skye is built on a natural language portal using complex algorithms with a database of keywords and phrases. Our library of phrases leverages our extensive experience and provides Skye with an advantage over our competitors. Where others keep the same database, Skye continues to grow with each interaction. Skye’s voice is entirely customizable with your choice of gender, accents, and intonation using the most advanced speech engines available. Skye’s responses will be customized to match your brand.

With text messaging, the system can include external links for more information. For example, if a guest asks for directions the system will give the address of your office and a Google Maps link.

Integrations

Our software can interface with any system with an API including chat platforms, workflow management, scheduling, and more. This ensures requests are documented for fulfillment. Texts and calls can be dispatched to any department.

In addition, we can offer a full PBX/SIP integration which allows us to act as an extension of your local phone system. There is no need to transfer calls back and forth on an external outside line. As such, the SIP header (caller information) will be kept throughout the call.

Additionally, Skye can send important information automatically such as welcome messages, reminders (such as appointment times), and confirmations.

Learn More

Reach out today to learn more about how Tyme Global can serve you. Call us today at 212-796-1950 or click the button below to use our online form.