Our Services
We offer a customized service menu to meet your needs. Our agents become an extension of your brand.
Customized Solutions
Tyme Global offers a variety of off-site customer service and sales solutions to Hospitality, Healthcare, and other sectors. We pride ourselves on providing top-quality, highly-trained agents who understand your business. Our leading-edge technology provides our agents with all the information they need at their fingertips and our clients with robust and detailed reports.
Inbound
We provide highly trained agents with five-star service in:
- PBX Operators
- Email inbox management
- Chat
- Customer service
- Sales
- Reservations
- Scheduling/Appointments
Outbound
Take the pressure off your in-house staff by letting us take care of:
- Scheduling
- Appointment Reminders
- Call-Backs
- Customer Surveys
- Lead generation
- Sales
- Promotion
Email Inbox & Data
Our agents are ready to help with:
- Email inbox management
- Scheduling updates/cancellations/reminders
- Chat support
- Ticketing
- Payment routing
- Credit Card preauthorization
- Month-end reports & reconciliations
- Rooming lists
- Extranets (Expedia, Airbnb, Patient Portals)
Omnichannel
- Phone
- PBX
- Chat
- SMS/Text
- App
- Extranets
- In-house systems
- API
Customized Solutions
Whether you need one agent one day a week or one hundred agents 24/7 we can accommodate you. Select your services a la carte to build a package that works perfectly for your clients. Our technology can interface with nearly every platform available, creating a seamless bridge between our agents and your customers. We can scale up or down quickly to serve you.
