Our Services

We offer a customized service menu to meet your needs. Our agents become an extension of your brand.

Customized Solutions

Tyme Global offers a variety of off-site customer service and sales solutions to Hospitality, Healthcare, and other sectors. We pride ourselves on providing top-quality, highly-trained agents who understand your business. Our leading-edge technology provides our agents with all the information they need at their fingertips and our clients with robust and detailed reports.

Inbound

We provide highly trained agents with five-star service in:

  • PBX Operators
  • Email inbox management
  • Chat
  • Customer service
  • Sales
  • Reservations
  • Scheduling/Appointments

Outbound

Take the pressure off your in-house staff by letting us take care of:

  • Scheduling
  • Appointment Reminders
  • Call-Backs
  • Customer Surveys
  • Lead generation
  • Sales
  • Promotion

Email Inbox & Data

Our agents are ready to help with:

  • Email inbox management
  • Scheduling updates/cancellations/reminders
  • Chat support
  • Ticketing
  • Payment routing
  • Credit Card preauthorization
  • Month-end reports & reconciliations
  • Rooming lists
  • Extranets (Expedia, Airbnb, Patient Portals)

Omnichannel

We can connect via any channel:

  • Phone
  • PBX
  • Chat
  • SMS/Text
  • Email
  • App
  • Extranets
  • In-house systems
  • API

Customized Solutions

Whether you need one agent one day a week or one hundred agents 24/7 we can accommodate you. Select your services a la carte to build a package that works perfectly for your clients. Our technology can interface with nearly every platform available, creating a seamless bridge between our agents and your customers. We can scale up or down quickly to serve you.

Happy operator on headset

Let’s get started

Contact us today to find out more about how we can help.