Technical Support Solutions
Highly-trained Tyme Global agents are standing by 24/7/365 to help your customers.
Superior Outsourced Technical Support
The Tyme Global technical support team is heads above your usual off-shore or near-shore remote team. Not only are our agents native English speakers but they are also trained to the Forbes 5-star customer service standards. Your customers can experience the highest quality service at a fraction of the cost to develop and maintain an on-site call center.
We build trust through customized training, rigorous quality assurance, and robust reporting. Our technology backbone allows us to securely and seamlessly connect with your systems for a frictionless customer experience. Additionally, we can set up tech support via any channel – voice, text (SMS), web chat, social media, or app.
At Tyme Global, we provide the technical expertise, communication skills, responsiveness, customer focus, and flexibility you require at an affordable price.
Services
Our services include
- Tier 1 and Tier 2 Tech Support
- Ticket creation
- Inbound/Outbound calling
- General inquiries
- Customer surveys
- Sales
- Data entry
- IVR/Self-service options available
With Tyme Global you get
- Immediate cost and space savings
- Shorter wait times
- Expert monitoring & reporting
- Reduced HR burden
- Scalable within 7 days
- Native English-speaking and bilingual agents
- Voice/Text (SMS)/Web chat/Email
- Always on 24/7/365
Flexibility
With Tyme Global you plot the course and we keep things moving. We can quickly scale up or down to meet your needs. You can change the size or hours of your team, upgrade or downgrade service levels as required. Our toolset is highly adaptable, allowing for fast adjustments to our knowledge base.
Tech Support is Customer Service
At Tyme Global we pride ourselves on providing the highest-quality in customer care. We get to know each of our clients on a deep level. We want to understand your brand and ethos as well as your products. This way our team becomes an extension of yours. We place a strong emphasis on resolving customer issues quickly and satisfactorily, building relationships through communication and positive experiences.
Let’s get started
Contact us today to learn more about how our outbound communications services can save you time and money.