Hotel Management Made Easy
Improve your guest experience and internal operations with HotelEXPERT. Easily create and track tickets for housekeeping, engineering, and more. The desktop platform and mobile app are fully customizable with unlimited users, one and two-way PMS interfaces, and more. Competitively priced and easy to use.
HotelEXPERT Features
- Guest request ticket creation
- Housekeeping, maintenance, engineering & more
- PMS integration
- Automatic or manual ticket assignment
- Create scheduled and recurring tasks
- Add checklists, photos, and audio to tickets
- DND feature
- Create/move ticket to a project
- Start, pause, and update tickets on the fly
- Custom escalation and ticket timers
- Callbacks
- Desktop and mobile app
- Cloud-based or locally hosted
- Unlimited users
- Unlimited devices
- Fully customizable
- Filter views
- All modules included
HotelEXPERT - Easy to Use
Step 1 -Create a ticket through the desktop or mobile app and it will automatically be assigned to the correct department and staff member.
Step 2 -The staff member will receive the alert on their mobile device with all the details. They can update the ticket, move it to a project, or put it on DND.
Step 3 -Once the staff member completes the task, they close the ticket. If it is a guest request, a callback will automatically be created to follow up with the guest.
Escalations -Supervisors and Managers will be alerted if tickets are not completed by the time set for that type of task.
Reporting -Leadership receives automated reports on daily guest requests and work completed.
Tasks & Scheduling – Management can set up tasks and staff schedules ahead of time and make changes on the fly.
Learn More
Click the button below to schedule a demo to learn all about how HotelEXPERT can work for you.