The awards dinner at the Highgate GM Conference was abuzz with speculation surrounding who would walk away with accolades for their leadership in hospitality. Tyme Global leadership was in attendance among General Managers from some of the most prestigious luxury hotels worldwide.

As the category for Best in Guest Satisfaction was called imagine our delight when Tyme Global client Renaissance Las Vegas was announced as the winner! They were selected out of a field of over 100 full-service hotels in the US and internationally. As their customer experience partner, we could not help but applaud their accomplishment.

Tyme Global is often the first point of direct contact a guest has with the hotel. We help ensure that Renaissance guests are given the highest quality of service. Giancarlo Caceres, Director Of Front Office at the Renaissance Las Vegas said recently, “Tyme Global has been a key partner that ensures every guest receives a friendly and professional service since the first interaction.”

It is our pleasure to play a part in helping Renaissance Las Vegas to shine. Congratulations!

Interested in improving your customer satisfaction? Contact us today to learn more about how Tyme Global can help you. And who knows? Maybe the next trophy will be yours!