About Us

Tyme Global specializes in high-quality, customized customer experience solutions.

About Tyme Global

Time Global is a New York-based family-owned business established in 2013 that cares deeply about quality of service. Rooted in the hospitality sector, today we provide remote customer service with cutting-edge technology to support a wide range of industries. Our clients include hotels, medical facilities, government agencies, and everything in between. Our team has grown 10x in the last several years as word of our stellar reputation continues to expand.

We earn the trust of our clients by providing customized, exceptional service that saves money and space, is quickly scalable, and removes the HR burden of managing changing staffing needs. Our top-tier native English-speaking and bilingual agents are trained to handle your inbound and outbound communications with professionalism and warmth.

Mission & Values

At Tyme Global, our mission is to provide high-quality remote labor solutions for our partners and their customers. We are committed to perfecting a work-from-home model that yields the best results for our clients and supports our team.


  • Hard Work
  • Loyalty
  • Transparency
  • Proactivity
  • Teamwork
  • Inclusion
  • Empathy

Executive Leadership


Chief Executive Officer

Over the last 20 years Ryan has built and successfully scaled a number of businesses with extensive experience in the intersection between hospitality and technology. Ryan has a proven record in partnership development and instilling scalable systems in his operating businesses. Despite Tyme Global’s humble family-owned roots, the team has grown to over 1200 personnel throughout the United States, Canada, and the world. Together with their 2 kids, Ryan and his wife Gili live in their adopted home of NYC.


Chief Strategy Officer

David and Ryan have been business partners for years. The two friends founded Tyme Global over 10 years ago after recognizing a significant opportunity in the market. David is a former Senior Vice President at the Sydney-based Macquarie Bank. In 2009 he relocated to New York in order to expand the bank’s US presence. David has vast experience in managing global teams and has been driving the company’s overarching strategy since its inception. David is married and is a dad to 3 kids.


Chief Operating Officer

Lori earned her MBA from the Fisher College of Business at The Ohio State University, majoring in Leadership and Human Assets. Since 2006, Lori has been overseeing the recruitment, and management of thousands of staff across various industries. Lori prides herself on developing and implementing impactful training to staff members of differing skill levels and experience. After working for 4 years as the Tyme Global General Manager, Lori moved into the Chief Operating Officer role in 2017. Lori lives in South Florida with her husband and three children.


Chief Technology Officer

Jacob has over twenty-five years of experience across an array of different industries including education, government and hotel/hospitality for global organizations in the US, South East Asia and China. Jacob speaks Mandarin, Thai and Spanish fluently which contributed to his success as the former co-founder and Managing Director of Thai-Fi in 2003, specializing in providing wi-fi networks for hotels and serviced apartments in Thailand and SE Asia. Jacob has a deeply technical background in operations and development enabling him to design customized solutions to solve complex customer problems. Jacob has been leading the remote TGT tech team since 2018. He loves the flexibility of working from home as it allows him to work and be inspired from anywhere.

Tyme Global Staff

Roy Koren

Roy Koren
SVP of Sales & Marketing


Jared Hoaldridge
VP Business Development


Chelsea Levine
VP of Operations


Brandy Rosa
VP of Operations


Eric Sherman
VP Business Development

Vicus Burger

Vicus Burger
Director of Reporting


Vaneshree Nadasen
Sr. Operations Director


Lindsey Mohr
Director of Customer Experience


Sheena VanDeVanter
Marketing Director


Jullie Ablao
HR/Admin Manager


Josh Davis
Tier 2 Support Manager


Belinda Huyser
QA Manager


Andrea Penna-Curran
Operations Manager

Morgan Raad

Morgan Raad
Project Manager


Mitch Schnur
Senior Operations Manager


Jessica Schroyer
Operations Manager


Rebecca Schroyer
Operations Manager


Heather Smith
Operations Manager


Danielle Walden
Operations Manager –
Central Reservations


Kimberly Young
HR Manager


Lynne Solomon
QA Analyst


Matías Armendano
System Analyst


Denise Torf

Let’s get started

We hope you’ve enjoyed learning more about us. Now, how can we help you with your customer experience needs today?
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