Email Inbox & Data Services

Remote email inbox and data services save you time, money, and hassle.

Clear the Clutter

Never worry about unanswered emails again. Let Tyme Global manage written correspondence for you. Our team of agents is standing by to respond quickly and accurately to your customers in your brand voice. Not only can we keep your email inbox clutter-free, but we can also manage other data entry tasks that keep you and your staff from concentrating on what is important, your clients.

Written Communications

Let Tyme Global manage your:

  • Email inbox
  • Scheduling updates/cancellations/reminders
  • Chat support
  • Ticketing
  • Payment routing
  • Credit Card preauthorization
  • Month-end reports & reconciliations
  • Rooming lists
  • Extranets (Expedia, Airbnb, Patient Portals)
  • Short and long-term projects e.g. data migration

Experience the Tyme Global difference

  • Eliminate email backlogs
  • Reduce first response times
  • Increase Customer Satisfaction scores
  • Boost customer retention, loyalty, and trust
  • Cost savings
  • No HR complications
  • Scalable within 7 days
  • Native English-speaking and bilingual agents
  • Always on 24/7

Omnichannel Agents

Our agents use an omnichannel portal that allows them to connect to your phone, text, email, or online chat and handle all communications seamlessly. Tyme Global’s highly trained staff are an extension of your business. We treat your customers as human beings, providing them with quality customer service every time and on any platform.


Quality Assurance

The Tyme Global Quality Assurance team includes 20 full-time staff that review thousands of interactions every day. Agents who handle written correspondence are given the same scrutiny as our phone operators. We can provide reports with nearly any data point you could want such as response times, time to disposition, and more. We can also provide copies of all emails, texts, and chats upon request.

Special Projects

Technology is in a constant state of flux. New products emerge, old products come out with newer versions. While the upgrades might provide increased functionality or greater efficiency, there is always a transition period.

Hotels moving from Opera to Opera Cloud for example, require many hours of administrative back office hours to migrate the data. Tyme Global can help. Our agents are highly trained and available to provide short and long-term support for special projects.

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Let’s get started

Contact us today to find out more about how we can help.

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