Remote Customer Service

Tyme Global offers 24/7/365 remote customer service solutions in retail.

Cost Effective Quality Customer Service

Customers have questions. You have answers. But at what cost?

Connecting retail consumers to the information they need has always been a challenge. Finding, training, and keeping quality customer service agents is time-consuming and expensive. Call center jobs in retail have some of the highest turnover rates in any industry. Tyme Global can help.

With over a decade of experience connecting people to the information they need, we provide high-quality remote customer service solutions at a fraction of the cost of doing it yourself. Our native English-speaking and bilingual agents are trained to the Forbes 5-Star service quality standards in customer service, phone etiquette, and sales. In addition, Skye, our AI-Powered virtual agent, can handle basic functionality without human intervention. Whether you need voice, chat, email, or text our omnichannel solutions cover all the bases.

Founded in the hospitality sector, we have expanded to support other fields, including retail. We have experience in a variety of settings and can scale up and down as needed to meet seasonal demand.

Our Solutions

Let us handle customer service for you.

  • Cut operating costs instantly
  • Avoid HR complications
  • On-demand flexible staffing solutions
  • Customized to your needs
  • Fully transparent analysis
  • Save on office space
  • 5-star service
  • 24 / 7 / 365
  • PCI Compliant
  • Top security protocols
  • Desktop monitoring and compliance

Call Handling:

  • Customer service questions
  • Orders
  • Returns
  • Appointment scheduling
  • and More

Our omnichannel solutions include:

  • Email inbox management
  • Chat
  • Ticketing
  • Data entry
  • SMS Text Messaging

Organizations we proudly serve

Learn More

Reach out today to learn more about how Tyme Global can serve you. Call us today at 212-796-1950 or click the button below to use our online form.

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