The Evolution of Artificial Intelligence in Customer Service
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the
The Tymes
Tyme Global Blog
Category: Solutions
The Importance of Good Reporting
According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a
Six Questions to Ask When Choosing a Virtual Agent
Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service
The Secret Sauce Part II: Our Technology
In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In
The Secret Sauce Part I: Our People
In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our
The Two-Step of Outsourcing
You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth
5 Strategies for Combating the Hospitality Staffing Crisis
Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat
Is AI Right for Your Hotel?
In a world where staffing is becoming more and more difficult, staying ahead of the curve is an absolute necessity. Artificial Intelligence (AI) is something
Top 5 Reasons to Consider Outsourcing Now
Having trouble hiring? It may be time to consider outsourcing. Outsourcing allows you to delegate tasks such as handling incoming calls and responding to emails
Central Reservations – Are you alienating your guests?
Central reservations systems (CRS) have changed the way Hotels do business. They have increased efficiency, decreased errors, and improved customer relationships. Benefits of CRS “Hotels