
The Evolution of Artificial Intelligence in Customer Service
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the
According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a
Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service
In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In
In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our
You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth
Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat
In a world where staffing is becoming more and more difficult, staying ahead of the curve is an absolute necessity. Artificial Intelligence (AI) is something
Having trouble hiring? It may be time to consider outsourcing. Outsourcing allows you to delegate tasks such as handling incoming calls and responding to emails
Central reservations systems (CRS) have changed the way Hotels do business. They have increased efficiency, decreased errors, and improved customer relationships. Benefits of CRS “Hotels