Happy Agents = Happy Customers
One of the most important things to understand about running a successful business is that your employees are and will always be one of the
One of the most important things to understand about running a successful business is that your employees are and will always be one of the
In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training,
According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the
According to one recent study, approximately 89% of customers say they are more likely to make a repeat purchase with a business if they have a
Companies are turning to automated customer service as a way to increase efficiency and improve their customer experience. Many have seen impressive reductions in service
In this three-part series, Tyme Global (TG) explores the “secret sauce” that is the foundation of our success – our talent, training, and technology. In
In this three-part series, Tyme Global (TG) will explore the “secret sauce” that is the foundation of our success. In part one, we introduce our
You’ve decided to outsource, now what? Choosing the right outsourcing partner is similar to a dance, you want the transition and flow to be smooth
Staffing shortages have taken quite a toll on the hospitality industry. According to the Bureau of Labor Statistics, Leisure and Hospitality employment has risen somewhat