The Tymes Blog

We have all had poor experiences with customer service. Whether it is an operator who has trouble communicating, static on the line, a dropped or

The simple fact is that these days, it takes more than just high-quality products and services to build customer loyalty. Competition is increasing from every

When people think about the various elements that make up a brand’s identity, they normally jump right to the more obvious, outward-facing elements. Naturally, a

With the rise of tools like ChatGPT, it seems like the topic of artificial intelligence is one that is constantly in the news. On the

Regardless of the type of business you’re running, making an effort to become more environmentally friendly brings with it a number of essential benefits. In

Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of

One of the most important things to understand about running a successful business is that your employees are and will always be one of the

In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training,

According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes

Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the