Think for a moment about the sheer volume of sensitive information that passes through even a modestly-sized call center.
Everyone who calls is likely ordering goods or services, looking for help with an existing order, making or changing reservations, adding services, etc. Most of these tasks require the use of a credit card and that highly personal data needs to be stored somewhere and utilized exceptionally carefully.
That is why PCI compliance is important. It’s a set of policies and procedures designed to protect credit card, debit card, and cash transactions and to prevent the misuse of associated financial information.
Regardless of whether your customer service is housed internally, remotely, or in a brick-and-mortar call center, the risks are the same.
Why You MUST Care About PCI Compliance
To maintain PCI compliance, an organization must prove that it has met specific minimum standards. For example, it needs to have installed and maintained a firewall configuration to protect cardholder data. Note that vendor-supplied defaults can be used for system passwords on any hardware or software assets to prevent a data breach. Further, the transmission of all cardholder data across open or public networks needs to be encrypted. The list goes on and on.
None of these things are particularly easy to monitor, let alone enforce when your workforce is remote and could be spread out halfway around the world at any given moment.
All this underlines the importance of finding the right PCI-compliant provider. This is not an area to skimp on. The initial cost savings could carry much greater costs down the line. The penalties for PCI noncompliance range from hundreds to thousands of dollars per day. It could lead to your business losing its ability to accept certain types of credit cards or dealing with higher credit card processing fees for those that remain.
Any organization that accepts payments and that deals with sensitive customer financial information of any kind must take PCI compliance seriously, especially in the remote workforce era that we’re now living in. Failure to do so isn’t just expensive – it could easily cause the type of reputational damage that a business might not ever recover from.
A Path to Better Customer Service Begins Now
At Tyme Global, we understand the importance and value of PCI compliance. Not only are our agents trained and up-to-date on PCI standards and any other types of compliance that may be important to you, but these native English-speaking and bilingual professionals also offer the fast, flexible, and customized service your business needs to thrive. With TG you’re not just getting a generic remote workforce experience – you’re getting one that was built for your business from the top down, with a personalized level of care and attention to detail you won’t find anywhere else.
If you’d like to find out more information about our service standards, or if you have any additional questions you’d like to go over with someone in a bit more detail, please don’t hesitate to contact Tyme Global today.