Inbound Communications

Remote 24/7/365 live omnichannel agents with exceptional customer service for your inbound communication needs.

The Tyme Global Advantage

Your clientele deserves five-star service for all their incoming communications – phone, email, text, or chat. We provide customized inbound call solutions and ensure our agents understand your business. Our team blends seamlessly with your existing framework. Our top-tier, native English-speaking and bilingual operators easily handle unique inquiries. We provide rigorous training in the highest-quality service, Forbes 5-Star standard. Our agents communicate with all the warmth and humanity you would expect from anyone serving as an ambassador for your brand.

Inbound Communications Expertise

We offer a robust menu of services

  • PBX Operators
  • Email inbox management
  • Chat
  • Customer service
  • Sales
  • Reservations
  • Scheduling/Appointments

Experience the Tyme Global difference

  • Immediate cost and space savings
  • Tailored services
  • No HR complications
  • Expert monitoring & reporting
  • Scalable within 7 days
  • Native English-speaking and bilingual agents
  • Always on 24/7

Omnichannel Agents

Tyme Global agents can handle all your incoming communications – phone, text, email, or online chat. Our highly trained staff answer your customers quickly, putting them at ease and providing whatever information they need.

Quality Assurance

Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:

  • answer time
  • call transfer information
  • breakdown per area code
  • number of calls per day
  • average call length
  • number of calls per hour
  • and more

Let’s get started

Reach out now to learn how Tyme Global can assist with your inbound communications.

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