Inbound Communications
Remote 24/7/365 live omnichannel agents with exceptional customer service for your inbound communication needs.
The Tyme Global Advantage
Your clientele deserves five-star service for all their incoming communications – phone, email, text, or chat. We provide customized inbound call solutions and ensure our agents understand your business. Our team blends seamlessly with your existing framework.
Our top-tier, native English-speaking and bilingual operators easily handle unique inquiries. We provide rigorous training in the highest-quality service, Forbes 5-Star standard. Our agents communicate with all the warmth and humanity you would expect from anyone serving as an ambassador for your brand.
Inbound Communications Expertise
We offer a robust menu of services
- PBX Operators
- Email inbox management
- Chat
- Customer service
- Sales
- Reservations
- Scheduling/Appointments
Experience the Tyme Global difference
- Immediate cost and space savings
- Tailored services
- No HR complications
- Expert monitoring & reporting
- Scalable within 7 days
- Native English-speaking and bilingual agents
- Always on 24/7
Omnichannel Agents
Tyme Global agents can handle all your incoming communications – phone, text, email, or online chat. Our highly trained staff answer your customers quickly, putting them at ease and providing whatever information they need.
Quality Assurance
Our full-time 20-person Quality Assurance team reviews thousands of interactions every day. All phone calls and operator screens are recorded and available on request. We provide you with fully customizable reports, including:
- answer time
- call transfer information
- breakdown per area code
- number of calls per day
- average call length
- number of calls per hour
- and more
Let’s get started
Reach out now to learn how Tyme Global can assist with your inbound communications.