Regardless of the type of business you’re running, making an effort to become more environmentally friendly brings with it a number of essential benefits. In addition to the tax benefits and other financial incentives for “green” activities like installing new HVAC or interior lighting systems, it also has a major positive impact on both employee morale and how you’re perceived by your target audience.
For many organizations, one of the most meaningful steps to embrace the “green” revolution involves providing work-from-home opportunities whenever possible. It may seem like a major shift for any business, but it’s critical for several reasons.
Going “Green” with a Remote Call Center: Breaking Things Down
By far, the biggest benefit businesses see when outsourcing is the immediate cost savings. Coupling that with a work-from-home model gives you double the benefit.
When you’re using outsourced staffing solutions or allowing employees to telework, for example, you naturally need a much smaller footprint in your physical operations. Your call center (or wherever your customer service efforts happen to be housed) can get smaller. This means cheaper rent, smaller bills like utilities, and a dramatically reduced carbon footprint.
So not only does this instantly help preserve the environment, but it also frees up money that can be funneled back into other areas of the business where it can do the most good – like on some of those other “green” initiatives like a new HVAC system or energy efficient lighting as outlined above.
From the point of view of customers, telework also helps to create a far better experience for everyone. Research has indicated that over 80% of employees say that the ability to work remotely has made them happier with their jobs. It’s also no secret that happy employees tend to be far more engaged and productive on average. So as their connection with your company’s overall culture increases as a result of telework, so does the quality of service that customers can expect – increasing their own satisfaction overall. Engaging an outsource partner that leverages a remote workforce doubles your impact.
But when customers learn that this increase has come thanks to an emphasis on energy efficiency, it helps improve your standing in the marketplace even further. It’s long been known that customers prefer to do business with organizations that share similar values. For years, climate change and its environmental impact have been at the top of that list.
Therefore, if you’re able to meaningfully improve the quality of service you can offer to someone while also showing them that you care about the environment, that’s a “win-win” situation in the most literal sense. In addition to building loyalty, it can also be a great way to differentiate yourself from your competitors.
Remote Staffing Solutions From Tyme Global: The Future of Your Business is Here
At Tyme Global, we’ve been working from home 100% since before the COVID-19 pandemic. Whether you’re talking about a purely financial point-of-view or are also focused on the environment, it’s clear that teleworking makes great sense. It’s unfortunate that it took a global pandemic for many industries to catch up with this essential trend, but as the old saying goes – it’s better late than never. With our remote staffing solutions, we can help ensure you execute this transition of your own in the best way possible.
If you’d like to find out more information about the positive impact that outsourcing and telework can have on both companies and the planet, or if you’d just like to talk about setting up your own remote call center with someone in a bit more detail, please contact us today.