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Tips for Managing High Customer Interaction Volumes During Christmas

With the Christmas season fast approaching, the hospitality industry is preparing for a significant increase in customer interactions. Industry experts highlight the necessity of effective customer service management during this busy period. Tyme Global, known for its innovative approaches, stands out as a key solution provider to manage the seasonal surge in customer interactions.   …

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female operator takes call from computer using headset

Streamline Hotel Operations with Outsourced PBX/Guest Services

The hospitality industry is all about providing guests with exceptional service and creating memorable experiences. In today’s climate, maintaining quality guest communication is crucial for the brand identity of hotels. That’s where outsourcing PBX and Guest Services comes into play. What is PBX? A Private Branch Exchange (PBX) is a private telephone network used within …

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Man interacting with digital image of customers near a laptop

Bespoke Service  – What is it and why would you want it?

No matter what industry you’re operating in, how someone feels after making a purchase will absolutely impact how they feel about the idea of making a future one. These days, it needs to be more than just “easy” and “convenient” to do something. People want a personalized level of care and attention-to-detail that they won’t …

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The Critical Role of Equipment in Successful Outsourced Customer Service

We have all had poor experiences with customer service. Whether it is an operator who has trouble communicating, static on the line, a dropped or distorted connection, nothing ruins your day quite like a bad call. When selecting a customer service partner to field your voice communications, equipment may not be at the top of …

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Brand in chalk with a magnet attracting customers

Don’t Neglect Your Brand: The Impact of Language on the Customer Journey

When people think about the various elements that make up a brand’s identity, they normally jump right to the more obvious, outward-facing elements. Naturally, a company’s logo matters a great deal for recognition – it should be on your website, your business cards, your physical building, etc. The color scheme you use in your marketing …

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