In some industries, “outsourcing” is seen as something of a dirty word. Some describe it as cold and impersonal. Make no mistake: this is not true in every case. There are a variety of different reasons why outsourcing is actually a great move to make for healthcare entities that are absolutely worth a closer look.
Get Access to a Wealth of Invaluable Data and Insight
Every interaction that your healthcare organization has with someone generates an enormous wealth of data. Contained inside that data is the insight you need to optimize your processes and improve across the board. But when you attempt to keep everything in-house, getting to that insight becomes an uphill battle simply because there’s so much of it to work with. Who has time for data analysis? Outsourcing companies.
Many healthcare organizations outsource their data entry and analysis tasks initially to boost in-house efficiency and productivity. Over the long-term, however, it also allows access to that insight faster – all so that you can act on it and make improvements quickly.
The Cost-Effective Nature of Outsourcing
Many healthcare organizations also find a great deal of success with outsourcing because it’s by far the more cost-effective choice compared to handling everything in-house.
Take something even as seemingly simple as making sure that all employees have the appropriate number of workstations. You have to spend time researching and procuring the best options. You need someone to set up and configure everything in terms of hardware, software, and security. Someone must then troubleshoot issues and maintain those resources on an ongoing basis. The list goes on and on.
With outsourcing, all of these costs go away in exchange for your ability to hit the ground running and take full advantage of all that today’s digital world has to offer. The money that you’re saving can then be funneled back into other areas of the organization where it can have the biggest positive impact.
Outsourcing: The Scalable Solution
Outsourcing in healthcare is also a positive because it’s a highly scalable solution. Every time your organization makes a substantial leap forward in terms of growth, you have to devote an incredible amount of time, energy, money, and other resources to procuring, vetting, and training new staff, upgrading software, hardware, and more.
With outsourcing, you don’t have to worry about this – everything you need is already available, regardless of how your organization evolves. Vetted and HIPPA compliant agents with all the appropriate software and hardware are ready be trained and added to your group in a matter of days instead of weeks.
Generate Better Results, Effective Immediately
Another major reason why outsourcing is ultimately good for healthcare is that it simply leads to better results in terms of what you’re able to do for patients.
By leveraging a resource like a remote call center and by outsourcing your healthcare customer support you have more resources to devote to patient care. Contracting with a state-of-the-art remote workforce provider gives your patients access to the technology and resources that they need to stay in communication with your team. Meanwhile, everything from human resources to payroll is firing on all cylinders, ensuring critical tasks get done with the level of care and attention to detail that people deserve. Nobody is being spread too thin due to a lack of resources, and everything “just works,” precisely the way it should.
Freeing Up Time to Focus on What Matters Most
By outsourcing many essential (but time-consuming) administrative and ultimately menial tasks to a team of trained and passionate professionals, your healthcare organization frees up as much time as possible to focus on the most important thing of all: your core business. You get to devote all of your time and energy to what you do best, while everything else gets handled by a team of caring people who are absolutely up to the task.
An Extension of You
In the opening paragraph, we mentioned that some people consider outsourcing cold and impersonal. It is imperative in healthcare that the voice on the phone, replying to a text, email, or chat, be warm, friendly, and understanding. Whether that happens depends on the quality of your remote workforce solutions provider. Not all outsourcing solutions are created equal.
At Tyme Global our staff is not only trained to the Forbes 5-star level of customer service, but in a custom module developed specifically for every client. It’s more than just the basic information of when you’re open, your location, etc. We take the time to get to know your brand voice so we treat your patients exactly as they would be if speaking with someone on-site.
To find out more information about all the various reasons why outsourcing is an excellent idea for healthcare, or to learn about what healthcare and hospitality staffing solutions might be a good fit for your organization, please don’t hesitate to contact the team at Tyme Global today.