Reimagining Healthcare Customer Service
While putting patients first has always been a top priority in the healthcare industry, consumers are demanding more streamlined, connected, and patient-focused healthcare experiences. At
The Tymes Blog
Latest Posts
Is the Hospitality Industry Ready for Summer?
While the COVID-19 pandemic certainly had an effect on virtually every industry that you can think of, few were impacted quite as much as hospitality
What’s the Big Deal About ChatGPT?
Even as recently as a decade ago, the idea of a tool powered by artificial intelligence that was poised to become an omnipresent part of
How Remote Labor and Telehealth Work Together
Everyone knew that remote work was increasing in popularity in recent years, but the COVID-19 pandemic acted as an accelerant that brought this “work from
Happy Agents = Happy Customers
One of the most important things to understand about running a successful business is that your employees are and will always be one of the
The Secret Sauce Part III: Our Training
In this three-part series, we take a peek at the recipe for Tyme Global (TG) “secret sauce” that formulates our success – our talent, training,
Top 10 Reasons to Outsource Customer Service
As businesses continue to grow, they will invariably have a decision on their hands. They can either continue to maintain the entirety of their operations
How Customer Service Generates Revenue
According to one recent study, up to 90% of consumers say that the quality of customer service is a major deciding factor when it comes
Case Study: Goodtime
Tyme Global is pleased to share our latest case study featuring the Goodtime Hotel. This stay-and-play property puts extra attention on the guest experience and
The Evolution of Artificial Intelligence in Customer Service
Technology has always been a major part of the customer service field. Industries like hospitality were among the first to set up websites on the