It’s undeniable the travel industry has changed. While many are desperately trying to put things back together post-pandemic, some pieces that were previously there are missing. This can be unsettling and leave some puzzled about what the final picture will look like. If it is not clear to you, it certainly won’t be clear to your guests.
When a reduced in-house staff has too many responsibilities, it’s simply not sustainable. Not only are they the face of your property, but they are the voice as well. What happens when your front desk staff is too busy to answer the reservations line? Or are on a phone call and cannot help the guest standing right in front of them? Both current and future guests get a less than stellar experience, damaging your reputation and brand.
So what’s the solution?
Consider Outsourcing Reservations
Outsourcing your reservations may be the puzzle piece you need. According to Today’s Hotelier, “Your reservations team no longer has to be on property. Reservation outsourcing not only reduces staff but offers the advantage of 24-hour operations to further reduce lost revenue from abandoned calls.”
Your guest’s first introduction to your property begins with the reservation. Letting a qualified partner handle your reservations lifts responsibility from your in-house staff, allowing them to provide the best customer service for on-site guests.
Almost 25 percent of reservations inquiries happen during peak overflow periods and after hours. Increasing your reservation potential by one-quarter is substantial; conversely, when agents don’t answer the phone, it only benefits your competition. A hospitality call center agent cannot only increase your revenue but ensure future bookings are secured, which is essential to your bottom line.
What are the Benefits of Outsourcing?
There are many benefits to off-site reservations, including the following:
- Quality of service (Tyme Global agents are trained to the Forbes standards, for example)
- Coverage 24/7
- Fewer abandoned calls
- Higher conversion rates
- Removes HR burden (recruiting, vetting, hiring, and training are done by your partner)
- Flexibility (scale up or down, change schedules, or switch out agents at any time)
- Cost savings
Why Tyme Global?
You have a choice when it comes to outsourcing. Tyme Global is ready to provide you with best-in-class customer service. Our Central Reservations Team comprises a highly diverse group of talented individuals. Constantly in communication, we ensure that every agent is aware of system and product improvements, sales, and specials. Tyme Global’s technology allows us to integrate securely and seamlessly with any system. Let us help you fill in the missing piece of your customer journey with remote reservations today!